Instantly connect with your customers and outperform their growing expectations with our conversational software. A powerful, seamless solution for social media management with better personalisation and analytics engines that your whole business will love.
All languages are supported and we have custom prompts to fine-tune your every need.
Our businesses use our technology to onboard 2.5 million new consumers every day. In 170 days, we assisted one of our clients in onboarding 100 million new consumers. Through physical and digital channels, we provide omni-channel customer onboarding that is uniform and offers a consistent experience. To ensure adherence to all applicable requirements, make use of our sophisticated case management, integration, and data capturing solutions.
Customer Communication Management
Telecom, banking, insurance,government, utilities, and many more industries have relied on the UniServeTM NXT platform to meet their enterprise communications demands. Our clients have utilised our digital product platform for over ten years to develop fresh and worthwhile customer experiences. We offer data virtualization technologies, pre-built connectors and adapters, to our clients. They enable the immediate modernization of current legacy infrastructure; lengthy transformation efforts are not necessary.
Customer Engagement Hub
Throughout the whole client lifecycle, deliver constant communication via SMS, email, push notifications, and in-app communications. All of your IT systems should be integrated to guarantee that clients receive customised, rules-driven notifications. We assist with the integration of billing, order management, CRM, ERP, and service delivery programmes. Use accurate customer data insights to deliver contextual communications. Unify all consumer communication tools used by various departments to promote intelligent dialogue.
Customer Identity Management
High-speed de-duplication of customer/citizen records that supports both online and offline de-duplication. To enhance the consumer experience, we consolidate data from many applications and devices. Connecting related persons across business lines is made possible by having a single view of your customers and their home IDs. This encourages client loyalty.
Omni Channel Customer Experience
Consistent and seamless customer experiences are made possible with a 360-degree perspective of consumer interactions across different digital channels. You can gain vital insights into customer behaviour from big data. To provide relevance for the omni-channel experience, tie these insights to the context of nearly real-time data. Omni-channel
